CONTACT US

PHONE

AUTOMATED ACCOUNT ACCESS

84-GENESIS-7
To access information regarding your Genesis Finance account, including account status, date of last payment received, and pay-off information, you may call the Genesis Finance automated phone system at 84-GENESIS-7.
Note: Please have your account number or Social Security number available when you call.

CUSTOMER SERVICE DEPARTMENT

84-GENESIS-7
Monday to Friday, 8 a.m. to 9 p.m. (Eastern)

LEASE-END SERVICING TEAM

84-GENESIS-7
Monday to Friday, 8 a.m. to 9 p.m. (Eastern)

MAIL

FINANCE PAYMENTS (14-DIGIT ACCOUNT NUMBER)

Genesis Finance
P.O. Box 650805
Dallas, TX 75265-0805

LEASE PAYMENTS (10-DIGIT ACCOUNT NUMBER)

Genesis Finance
P.O. Box 660891
Dallas, TX 75266-0891

WRITTEN CORRESPONDENCE ONLY (NO PAYMENTS)

Genesis Finance
P.O. Box 660891
Dallas, TX 75266-0891

DIRECT CREDIT DISPUTES

Genesis Finance
P.O. Box 660891
Dallas, TX 75266-0891